Terms & Conditions

1. Parties & Agreement

These Terms and Conditions (“Terms”) govern all web development, design, hosting, and domain services provided by Blake Rowlands-Mowle (ABN: 11 419 399 093), trading as Flow-Through (“we”, “us”, “our”), to you (“the Client”).

By engaging our services — whether via email confirmation, intake form submission, or payment — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Services

Flow-Through provides:

• Landing Pages — Single-page websites designed and hand-coded to your brief.
• Full Websites — Multi-page websites with content management, SEO foundations, and responsive design.
• Custom Software — Bespoke web applications, automation, and integrations scoped per project.
• Hosting & Maintenance — Ongoing hosting, SSL, daily backups, security updates, uptime monitoring, DNS management, and minor content changes on a monthly subscription basis.
• Domain Registration — We can register and manage a domain name on your behalf for a small annual fee. The domain is always owned by you.

3. How It Works

Our process is straightforward and built on good faith:

1. You get in touch — via our contact form, email, or phone.
2. We send you an intake form — a simple page where you tell us about your business, what you need, and provide any content, images, or design preferences you have. If you have been sent a demo site as part of our outreach, you can reference it here as your starting point.
3. We build your site — Landing pages are typically delivered within 2 business days of receiving your content. Full websites within 4 business days. Where content is pending, we use placeholders and finalise once your materials arrive.
4. You review it — We present your site on a private preview link. You request as many revisions as you need until you are completely satisfied. We do not charge for revisions within the agreed scope.
5. You pay, we go live — Once you confirm you are happy, we send a payment link via Stripe. Upon payment, your site goes live on your domain.

Your site remains on a private preview link until payment is received. It is not published, indexed, or publicly accessible until you have paid and given the go-ahead.

4. Pricing & Payment

• All prices are in Australian Dollars (AUD) and include GST where applicable.
• No upfront payment: We do not take deposits for standard landing page or full website projects. Payment is due only after you have reviewed the finished product and confirmed your satisfaction.
• Custom software: Scoped and quoted per project. Larger builds may be structured with milestone payments agreed in writing before work begins.
• Hosting subscriptions: Billed monthly at $49/month via Stripe, or annually at $490/year (two months free). You may cancel at any time with 30 days' notice.
• Domain registration: Billed annually at $25/year (inclusive of registration and DNS management). The domain is registered under your name and ownership.
• Additional work: Structural changes, new pages, or feature additions beyond the original scope are quoted separately and require your written approval before we proceed. Minor content changes (text, images) are included in your hosting subscription.

5. Revisions & Satisfaction

We build to a standard we are proud of, and we want you to be genuinely satisfied with the result.

• Revisions within the agreed scope are unlimited. We will keep refining until you are happy. We do not charge you until you are completely satisfied with the deliverable.
• Requests that substantially change the agreed scope (adding new pages, features, or integrations not discussed in your intake form) may be quoted as additional work.
• If at any point during the build process you decide not to proceed, you are free to walk away. See Section 10 for details.

6. Refunds

Because payment is only collected after you have reviewed and approved the finished work, refunds are not offered on completed projects. You have seen and approved the deliverable before any money changes hands.

Regardless of the outcome, all work produced for your project remains yours. You keep everything we build, always.

For hosting, if you cancel your subscription, the remaining days of your current billing period will be honoured. We do not offer pro-rata refunds on hosting.

7. Intellectual Property

• Your content: You retain full ownership of all text, images, logos, and branding you provide to us. You are responsible for ensuring you have the rights to use any content you supply. We are not liable for copyright infringement arising from client-provided materials.
• Our work: Upon receipt of full payment, ownership of the custom code, design, and deliverables created for your project transfers to you. You own your website.
• Third-party assets: Where open-source libraries, fonts, or frameworks are used, they remain subject to their respective licences. We will inform you of any significant third-party dependencies.
• Portfolio rights: We reserve the right to showcase your completed project in our portfolio and marketing materials, unless you request otherwise in writing.

8. Domain Names

• If we register a domain on your behalf, it is registered under your name and you are the legal owner. We manage the DNS configuration while your hosting is active with us.
• If you bring your own domain, you retain full control. We will guide you through pointing it to your hosted site.
• If you cancel hosting, we will transfer full DNS control to you and assist with migration to another provider if needed.

9. Hosting & Uptime

• Hosting includes SSL certificates, daily backups, security updates and patches, uptime monitoring, DNS management, and minor content changes (text and image swaps).
• Hosting is provided via reputable third-party infrastructure (currently Railway and Cloudflare). We do not guarantee 100% uptime, as this depends on factors outside our control.
• We monitor hosted sites and will respond to outages as quickly as reasonably possible. For critical hosting issues, contact us at service@flow-through.com.au.
• If a hosting payment is missed, we will contact you with a reminder. If the balance remains unpaid after 30 days, hosting services may be suspended. We will always reach out before taking any action.
• Upon cancellation of hosting, we will provide you with a full copy of your website files and assist with migration to another provider if needed. Your site files are always yours.

10. Cancellation & Termination

• Projects — by you: You may cancel a project at any time before payment. Since we do not take deposits, there is nothing to refund. Any work completed to that point is yours to keep.
• Projects — by us: We reserve the right to end a project if the working relationship becomes untenable, or if these Terms are materially breached. In such cases, we will deliver all work completed to date.
• Hosting: Either party may cancel hosting with 30 days' written notice. Upon cancellation, we will provide a full export of your site files and assist with migration.
• Unresponsive clients: If we are unable to reach you after reasonable attempts (email, phone call, and a follow-up email over a two-week period), we may pause or close the project. We will always make every effort to reach you before taking this step.

11. Warranty

We stand behind our work. For 90 days after delivery, we will fix any bugs, broken functionality, or technical issues arising from the original build at no additional cost. This warranty covers defects in our work — it does not cover design changes, new feature requests, or issues caused by third-party services or client modifications.

12. Client Responsibilities

To deliver your project on time, we need you to:

• Complete the intake form with as much detail as possible.
• Provide content (text, images, logos) in a timely manner when requested.
• Be available for feedback and approvals during the review period.
• Ensure any content you provide does not infringe the intellectual property rights of any third party.
• Maintain current payment details for hosting subscriptions.

13. Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law (ACL):

• Our total aggregate liability for any claim arising from these Terms or our services is limited to the amount you paid us in the three (3) months immediately preceding the event giving rise to the claim.
• We are not liable for indirect, incidental, or consequential damages, including lost revenue, lost data, or business interruption, except where such exclusion is prohibited by law.
• We are not liable for downtime, data loss, or service interruptions caused by third-party infrastructure providers.

Nothing in these Terms excludes or limits any consumer guarantee under the ACL that cannot be lawfully excluded.

14. Dispute Resolution

If a dispute arises, we will attempt to resolve it through good-faith discussion first. If that does not work, the dispute will be referred to mediation before any legal proceedings. We find that a conversation solves most things.

15. Governing Law

These Terms are governed by the laws of the Australian Capital Territory, Australia. You submit to the non-exclusive jurisdiction of the courts of the ACT for any dispute arising under these Terms.

16. Changes to These Terms

We may update these Terms from time to time. Significant changes will be communicated via email to active clients. Continued engagement with our services after changes constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms? Reach out at service@flow-through.com.au.