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Terms & Conditions

Last updated: 17 April 2026

1. Parties & Agreement

These Terms and Conditions (“Terms”) govern all software development, web development, hosting, and domain services provided by Flow Through Logic Pty Ltd (ACN 697 017 842, ABN 15 697 017 842), trading as Flow-Through (“we”, “us”, “our”), to you (“the Client”).

By engaging our services — whether via email confirmation, intake form submission, or payment — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Services

Flow-Through provides:

  • Custom Software & App Development — Bespoke applications, automation, and integrations scoped per project.
  • Landing Pages — Single-page websites designed and hand-coded to your brief.
  • Full Websites — Multi-page websites with content management, SEO foundations, and responsive design.
  • Hosting & Maintenance — Ongoing hosting, SSL, daily backups, security updates, uptime monitoring, DNS management, and minor content changes on a monthly subscription basis.
  • Domain Registration — We can register and manage a domain name on your behalf for a small annual fee. The domain is always owned by you.

3. How It Works

Our process is straightforward and built on good faith:

  1. You get in touch — via our contact form, email, or phone.
  2. We send you an intake form — a simple page where you tell us about your business, what you need, and provide any content, images, or design preferences you have. If you have been sent a demo site as part of our outreach, you can reference it here as your starting point.
  3. We build your project — Landing pages are typically delivered within 2 business days of receiving your content. Full websites within 4 business days. Software and app projects are scoped and estimated individually. Where content is pending, we use placeholders and finalise once your materials arrive.
  4. You review it — We present your project on a private preview link. You request as many revisions as you need until you are completely satisfied. We do not charge for revisions within the agreed scope.
  5. You pay, we go live — Once you confirm you are happy, we send a payment link via Stripe. Upon payment, your project goes live.

Your project remains on a private preview link until payment is received. It is published, indexed, or publicly accessible only once you have paid and given the go-ahead.

4. Pricing & Payment

  • All prices are in Australian Dollars (AUD) and include GST where applicable.
  • No upfront payment: We do not take deposits for standard landing page or full website projects. Payment is due only after you have reviewed the finished product and confirmed your satisfaction.
  • Custom software & apps: Scoped and quoted per project. Larger builds may be structured with milestone payments agreed in writing before work begins.
  • Hosting subscriptions: Billed monthly at $49/month via Stripe, or annually at $490/year (two months free). You may cancel at any time with 30 days' notice.
  • Domain registration: Billed annually at $25/year (inclusive of registration and DNS management). The domain is registered under your name and ownership.
  • Additional work: Structural changes, new pages, or feature additions beyond the original scope are quoted separately and require your written approval before we proceed. Minor content changes (text, images) are included in your hosting subscription.

5. Revisions & Satisfaction

We build to a standard we are proud of, and we want you to be genuinely satisfied with the result.

  • Revisions within the agreed scope are unlimited. We will keep refining until you are happy. We do not charge you until you are completely satisfied with the deliverable.
  • The agreed scope of your project is defined by your intake form submission and any subsequent written agreements between us. Requests that substantially change this scope (adding new pages, features, or integrations beyond what was discussed) may be quoted as additional work.
  • If at any point during the build process you decide not to proceed, you are free to walk away. See Section 10 for details.

6. Refunds

Because payment is only collected after you have reviewed and approved the finished work, refunds for change of mind are not offered on completed projects. You have seen and approved the deliverable before any money changes hands.

Your rights under the Australian Consumer Law are not affected by these Terms. If our work fails to meet the consumer guarantees provided under the Australian Consumer Law, you are entitled to a remedy, which may include a refund.

Regardless of the outcome, all work produced for your project remains yours. You keep everything we build, always.

For hosting, if you cancel your subscription, we will refund the unused portion of your current billing period on a pro-rata basis.

7. Intellectual Property

  • Your content: You retain full ownership of all text, images, logos, and branding you provide to us. You are responsible for ensuring you have the rights to use any content you supply. We are not liable for copyright infringement arising from client-provided materials.
  • Your deliverables: Upon receipt of full payment, ownership of the project-specific custom code, design, and other deliverables created specifically for your project transfers to you. You own the work we produced for you.
  • Our background IP: We retain ownership of our pre-existing tools, libraries, templates, frameworks, methodologies, and generic components (“Background IP”) that we may incorporate into your project. Upon payment, we grant you a perpetual, non-exclusive, royalty-free licence to use our Background IP solely as part of the deliverable. We remain free to reuse Background IP on other projects.
  • Third-party assets: Where open-source libraries, fonts, or frameworks are used, they remain subject to their respective licences. We will inform you of any significant third-party dependencies.
  • Attribution: Websites and applications may include a small “Built by Flow-Through” credit. You may request its removal in writing at any time and we will take it out.
  • Portfolio: We will only feature your project in our portfolio or marketing materials with your explicit written permission.

8. Domain Names

  • If we register a domain on your behalf, it is registered under your name and you are the legal owner. We manage the DNS configuration while your hosting is active with us.
  • If you bring your own domain, you retain full control. We will guide you through pointing it to your hosted site.
  • If you cancel hosting, we will transfer full DNS control to you and assist with migration to another provider if needed.

9. Hosting & Uptime

  • Hosting includes SSL certificates, daily backups, security updates and patches, uptime monitoring, DNS management, and minor content changes (text and image swaps).
  • Hosting is provided via reputable third-party infrastructure (currently Railway and Cloudflare). We do not guarantee 100% uptime, as this depends on factors outside our control.
  • We monitor hosted sites and will respond to outages as quickly as reasonably possible. For critical hosting issues, contact us at service@flow-through.com.au.
  • If a hosting payment is missed, we will contact you with a reminder. If the balance remains unpaid after 30 days, hosting services may be suspended. We will always reach out before taking any action.
  • Upon cancellation of hosting, we will provide you with a full copy of your website files and assist with migration to another provider if needed. Your site files are always yours.

10. Cancellation & Termination

  • Projects — by you: You may cancel a project at any time before payment. Since we do not take deposits, there is nothing to refund. Any work completed to that point is yours to keep.
  • Projects — by us: We reserve the right to end a project if the working relationship becomes untenable, or if these Terms are materially breached. In such cases, we will deliver all work completed to date.
  • Hosting: Either party may cancel hosting with 30 days' written notice. Upon cancellation, we will provide a full export of your site files and assist with migration.
  • Unresponsive clients: If we are unable to reach you after reasonable attempts (email, phone call, and a follow-up email over a two-week period), we may pause or close the project. We will always make every effort to reach you before taking this step.

11. Warranty

We stand behind our work. For 90 days after delivery, we will fix any bugs, broken functionality, or technical issues arising from the original build at no additional cost. This warranty covers defects in our work — it does not cover design changes, new feature requests, or issues caused by third-party services or client modifications.

This 90-day warranty is in addition to, and does not limit, the consumer guarantees provided under the Australian Consumer Law.

12. Client Responsibilities

To deliver your project on time, we need you to:

  • Complete the intake form with as much detail as possible.
  • Provide content (text, images, logos) in a timely manner when requested.
  • Be available for feedback and approvals during the review period.
  • Ensure any content you provide does not infringe the intellectual property rights of any third party.
  • Maintain current payment details for hosting subscriptions.

13. Limitation of Liability

To the maximum extent permitted by law, and subject to the consumer guarantees set out below:

  • Our total aggregate liability for any claim arising under these Terms or our services is limited to the greater of (a) the total fees paid to us under this agreement in the 12 months preceding the event giving rise to the claim, or (b) AUD $2,000. This cap is agreed as a reasonable and proportionate allocation of risk given our pricing.
  • We are not liable for indirect, incidental, or consequential damages, including lost revenue, lost profits, lost data, or business interruption, except where such exclusion is prohibited by law.
  • We are not liable for downtime, data loss, or service interruptions caused by third-party infrastructure providers.

Consumer guarantees. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that you have under the Australian Consumer Law (ACL) and that cannot be lawfully excluded. If our services fall short of a consumer guarantee, you may be entitled to a refund, re-supply, or compensation in accordance with the ACL.

14. Dispute Resolution

If a dispute arises, we aim to resolve it quickly and fairly. The process:

  1. Written notice. Either party may issue a written notice to the other describing the dispute.
  2. Good-faith negotiation. Within 21 days of notice, authorised representatives of both parties will meet (in person, by phone, or by video) to negotiate in good faith.
  3. Mediation. If the dispute is not resolved within 30 days of notice, either party may refer it to mediation administered by the Resolution Institute, with a mediator agreed by both parties or (failing agreement) nominated by the Institute. Each party bears its own costs and half of the mediator's fees.
  4. Condition precedent. Neither party may commence court proceedings until mediation has been attempted in good faith, except for urgent interlocutory relief.

15. Governing Law

These Terms are governed by the laws of the Australian Capital Territory, Australia. You submit to the non-exclusive jurisdiction of the courts of the ACT for any dispute arising under these Terms.

16. Changes to These Terms

We may update these Terms from time to time.

  • Minor changes (typo fixes, clarifications, formatting) take effect on posting.
  • Material changes (those affecting your rights, pricing, or service scope) will be communicated via email to active clients at least 30 days before they take effect. If you do not accept a material change, you may cancel any affected services without penalty before the change takes effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms? Reach out at service@flow-through.com.au.