The enquiry that arrives while you are on the tools.
It lands at 8:40 on a Tuesday night. You see it at lunch the next day, reply at smoko, and by then the customer has heard back from someone else. The job was yours for about an hour, and the hour happened while you were asleep. This automation answers in minutes, every time, and has the details ready before you pick up the phone.
$1,200 setup
then $199/month
Book your 15-minute callThe 48-hour clock starts when your 15-minute onboarding call ends.
How a run flows
Every run takes the same path: checked before anything sends, held when a rule says hold, and logged at the end.
Trigger
A new enquiry lands in your inbox.
Check
Already answered this thread? Bulk mail or a no-reply sender? Those pass straight through, untouched.
Check
Your hold rules run over the message.
Held for you
A rule matches, so nothing is sent. The email waits unread for your own reply.
Action
The intake reply goes out within about a minute, in your words.
Logged
The run is logged, with a copy in your inbox.
One real run
9:12pm
An enquiry lands in your inbox. The automation reads it and recognises it as a new job enquiry.
9:14pm
A reply goes out in your words: a warm acknowledgment, when they can expect your call, and the two or three questions you always end up asking anyway (suburb, job type, timing, photos if useful).
9:31pm
The customer replies with the details. The automation files them into a tidy job card.
7:00am
Your morning summary: every overnight enquiry, details captured, ready to call back in order. Anything unusual, an angry message or something outside the pattern, sits flagged for you instead of answered.
How set-up goes
One 15-minute call: we set your reply wording, your callback promise and your intake questions. You click one consent screen for your email account (Microsoft 365 or Gmail). That is your whole part. The 48 hour clock starts when the call ends, and if we miss it, setup is free.
You provide: your email account and one consent click.
The time it returns
A typical example with conservative arithmetic. Write in your own numbers.
| Task it removes | Each time | Cadence | A year |
|---|---|---|---|
| First reply to an enquiry | 5 min | 10 per week | ~43 hours |
| Chasing missing details before quoting | 6 min | 4 per week | ~21 hours |
| Total | ~64 hours | ||
Priced at $70 an hour, that is roughly $4,400 of your time a year, before counting the jobs that stay yours because the first reply arrived in two minutes instead of the next day.
The price, in full
$1,200 setup
then $199/month
The monthly covers hosting and monitoring, the full run log, wording and question changes whenever you want them, the monthly numbers email, and support from the people who built it.
Live in 48 hours, or setup is free.
The 48-hour clock starts when your 15-minute onboarding call ends. Monthly billing starts on go-live day.
Book your 15-minute callAdd a second automation and save 10% on the monthly. Three or more saves 20%.
Questions, answered
Will customers know it is automated?
The reply is written in your words, approved by you on the onboarding call, and signed the way you sign. It reads like you on a good day.
What happens when someone replies?
The conversation comes straight back to you. The automation captures the details, files the job card, and steps aside.
Which email does it work with?
Microsoft 365, Outlook and Gmail. Connecting is one consent click on the call.
What about complicated or heated messages?
Anything outside the normal enquiry pattern stops and gets flagged to you instead of answered. The automation only ever sends what it is certain about.
Can I change the questions it asks?
Anytime. Wording and question changes are included in the monthly.
Your next after-hours enquiry can be answered in two minutes.
Book your 15-minute call$1,200 setup, $199 a month. The 48-hour clock starts when your 15-minute onboarding call ends.